slot97 Privacy Policy

1. Introduction

slot97 respects the privacy of individuals who visit this website and create accounts to use our casino, sports and payment information services. This Privacy Policy describes which personal data slot97 collects, how that data is processed, with whom it may be shared and what choices you have as a data subject.

By visiting slot97, registering an account, depositing funds, using a MYR payment method or contacting our support team, you acknowledge that you have read and understood this Privacy Policy. Where applicable law requires a more specific form of consent, we will request it at the relevant point of collection.

This policy should be read together with the slot97 Terms & Conditions and Responsible Gambling information. If we link to a third-party service — such as Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, DuitNow or FPX — that provider's own privacy notice governs how it handles data on its platform.

2. Data Controller

For the purposes of this Privacy Policy, slot97 acts as the data controller responsible for personal data collected through the website and associated account services. Queries about how slot97 handles personal data may be directed to the support address set out in the Contact Us clause of this policy.

Where slot97 engages a third-party payment processor, identity verifier, game platform or analytics provider to process data on its behalf, that entity acts as a data processor under appropriate contractual arrangements and may not use the data for independent purposes.

3. Definitions

• Personal Data means any information relating to an identified or identifiable natural person, including name, identification number, location data or online identifier.
• Processing means any operation performed on personal data, including collection, storage, use, disclosure, transfer, retrieval or deletion.
• Account means a registered slot97 profile through which services are accessed, payment records are maintained and account activity is logged.
• KYC means Know Your Customer procedures used to verify identity, confirm age eligibility and support applicable compliance checks.
• Cookies means small data files placed by slot97 on a user's device to recognise sessions, preferences and analytical signals.

4. Data We Collect

slot97 collects personal data through several channels: information you submit directly, data generated automatically through website use, and information received from payment or identity service providers as part of account verification.

Information You Provide Directly

• Registration details: name, date of birth, email address, username and password.
• Contact details including a Malaysian or international phone number where collected.
• Identity verification documents: MyKad, driving licence, passport or equivalent.
• Proof of address: utility bill, bank statement or similar document dated within three months.
• Payment account details: names and account references associated with Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, DuitNow, FPX or other supported methods.
• Support communications and message history.

Information Collected Automatically

• Device type, operating system, browser version and screen resolution.
• IP address and approximate geographic location, including city-level data such as Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru or Shah Alam.
• Session duration, pages visited, clicks, scrolls and casino or sports navigation paths.
• Transaction identifiers, timestamps, amounts and payment method references.
• Cookie and session data as described in the Cookies clause below.

5. Purposes and Legal Basis for Processing

slot97 processes personal data only for specific, documented purposes. The principal bases relied upon are contract performance, compliance with applicable legal obligations, pursuit of legitimate operational interests and, where required, consent.

• Account management: to create, maintain and secure your slot97 profile, process deposits and withdrawals, and ensure eligibility requirements are satisfied.
• Identity and age verification: to confirm that you are aged 21 and above and that submitted information is accurate and verifiable.
• Payments: to process MYR transactions, reconcile balances, respond to disputes and detect payment fraud.
• Responsible gambling: to identify and respond to account patterns consistent with problem gambling or self-exclusion requests.
• Support and communications: to respond to enquiries, notify users of significant account or policy changes, and provide transactional updates.
• Analytics and improvement: to understand how players use slot97, identify technical issues and improve content for Malaysian users.
• Legal compliance: to meet obligations under applicable financial, anti-money-laundering, consumer or data protection requirements.

6. Payment Data Processing

Financial data related to MYR deposits, withdrawals and transaction history is processed to operate slot97 account balances, detect fraud and meet applicable compliance requirements. slot97 does not store complete card numbers. Where card details are collected, they pass through certified payment processing channels and are handled subject to applicable industry security standards.

Payment provider names — including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, DuitNow and FPX — are mentioned to identify recognised Malaysian channels. Each provider processes the data within its own systems under its own privacy notice. slot97 is not responsible for how those providers handle data on their platforms.

7. KYC and Identity Documents

Identity documents and supporting materials submitted for KYC are used solely to verify the accuracy of registered information, confirm age eligibility and support fraud prevention. Submitted images are reviewed by authorised personnel and, where a third-party verification provider is engaged, by that provider under a processor agreement.

KYC documents are retained for the period required to support active account operations and applicable record-keeping obligations. Upon account closure, documents will be retained only for the minimum period required, after which they will be deleted or anonymised subject to applicable retention rules.

8. Cookies and Tracking Technologies

slot97 uses cookies and similar technologies to maintain login sessions, remember account preferences, support security checks and gather aggregated usage analytics. Cookies do not grant access to personal data beyond the session identifiers required for those purposes.

Types of cookies used

• Essential cookies: required for basic site function including session management, login state and security validation.
• Functional cookies: used to remember language or display preferences between sessions.
• Analytical cookies: used to measure page performance, identify navigation patterns and improve the slot97 experience.

Most browsers allow cookies to be reviewed, restricted or deleted through browser settings. Disabling essential cookies may prevent some account functions from operating correctly.

9. Data Sharing and Third Parties

slot97 does not sell personal data to advertisers or unrelated commercial parties. Personal data may be shared in the following limited circumstances:

• Payment service providers: to process MYR deposits, withdrawals and balance operations through supported Malaysian banking and e-wallet channels.
• Identity verification providers: to assess submitted documents during KYC procedures in support of eligibility checks.
• Customer support platforms: to route, store and respond to support communications, including live chat and email records.
• Analytics services: to measure website performance using aggregated and pseudonymised data where applicable.
• Legal authorities: where slot97 is required to disclose information by applicable law, court order, regulatory direction or to prevent serious harm.
• Corporate transfers: in the event of a merger, acquisition or transfer of assets, personal data may be transferred subject to appropriate protections and user notification.

10. Data Retention

slot97 retains personal data for the period reasonably necessary to fulfil the purposes described in this policy, to support account operations, to handle disputes or claims that may arise, and to comply with applicable record-keeping obligations.

Account data is generally retained for the duration of the active slot97 account and for a defined period thereafter. Financial transaction records may be retained for a longer minimum period to support applicable compliance obligations. Upon expiry of the applicable retention period, data will be securely deleted or irreversibly anonymised.

11. Data Security

slot97 employs technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. These include HTTPS encryption across the website, access controls limiting which personnel can view account records, secure KYC document channels and regular review of data handling practices.

No method of internet transmission or digital storage is completely impenetrable. Account holders are responsible for protecting login credentials, avoiding public Wi-Fi for sensitive transactions, logging out after each session and reporting any suspected account compromise to slot97 support without delay.

12. User Rights

Subject to applicable law, you may exercise the following rights in relation to personal data held by slot97:

• Access: request confirmation of whether slot97 holds personal data about you and, if so, receive a copy.
• Correction: request correction of inaccurate or incomplete personal data associated with your slot97 account.
• Deletion: request deletion of personal data that is no longer necessary, subject to retention obligations and active dispute resolution requirements.
• Restriction: request that certain processing is restricted while a complaint or verification query is under review.
• Portability: where applicable and technically feasible, receive personal data you have provided in a structured, machine-readable format.
• Objection: object to processing based on a legitimate interests ground, including direct marketing where applicable.
• Withdraw consent: where processing is based on consent, withdraw that consent at any time without affecting prior lawful processing.

To exercise any of these rights, contact slot97 support using the details in the Contact Us clause. We may need to verify your identity before responding to a request. Responses will be provided within a reasonable period, subject to complexity and applicable legal timeframes.

13. Minors and Age Restriction

slot97 is not intended for, and does not knowingly collect personal data from, persons under the age of 21. All casino, sports and account services are restricted to players aged 21 and above only. Age verification is conducted through KYC procedures as described in Clause 7.

If slot97 becomes aware that personal data has been collected from a person below the age of 21, the account will be closed, the relevant data will be deleted and any transactions will be reviewed for reversal subject to applicable rules.

14. Changes to This Privacy Policy

slot97 may update this Privacy Policy to reflect changes in how data is processed, to account for new services, or to address developments in applicable law or best practice. Material changes will be indicated by an updated effective date at the top of this page.

Continued use of slot97 after a revised policy becomes effective constitutes acceptance of the updated terms. Where a change materially affects how data collected before the revision is used, slot97 will take reasonable steps to draw the change to users' attention.

15. Contact Us

For privacy-related questions, data subject rights requests or general concerns about how slot97 handles your personal data, please contact the support team using the details below. When raising a data rights request, please include sufficient information to allow identification of your account. Do not include your banking PIN, one-time password or complete card number in any message.

Support email: [email protected]
Availability: 24 hours a day, 7 days a week, Malaysia Time